Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Pleased to meet you, won't you guess my name? Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. A copy of a notice from the examination body, school, college, or university confirming the change of date. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Appalling service. Once got a response to an email because I didnt purchase the ticket wont gi. Immediate household persons living together at the same permanent address. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. means cancellation or significant delay of flight(s) which. No way to recover tickets. Worst website and app I have ever used!!! What a disgrace!! Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. So sorry. Further details in the disclaimer. Verification can help ensure real people write reviews about real companies. Are Refundable tickets offered on Gift Voucher sales? Any vehicle You plan to use during the Booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Basically, because they're the only game in town, and they can do whatever they fucking like. Travel insurance and COVID-19: what you need to know. Safe, Fast and Verified We/Us/Our We are the Booking agent with whom You made the Booking. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Press question mark to learn the rest of the keyboard shortcuts. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Where You have not been physically examined by a Doctor prior to the date of the Booking. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Sick relative? Seven tries before I finally got my second choice of seats. Instead I was sent the PDF email after the show. Confirmation of failure or disruption of the public transport. There is not one good review about this dodgy company. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Never ever again. How will I receive my tickets? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. means the unforeseen change of the date of an examination that. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. It's the result of a monopoly. Buy guaranteed tickets for sold out events at a fair price. If could give a minus 10 score I would. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . I got tickets to a concert from ticketek that got cancelled of covid. Why even have the option of refundable tickets for an extra charge if I cant refund them? Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! You can do anything you want if you're the only game in town. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. means an unforeseen circumstance completely outside. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Voluntary relocation or where you are changing employer for a new role. Buy guaranteed tickets for sold out events at a fair price. Safe, Fast and Verified Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Was given tickets for Ed Sheeran concert as a gift. Released a technology that is fully flawed just like the rest of the governing bodies around the world. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Create an account to follow your favorite communities and start taking part in conversations. Are Refundable tickets available through Ticketek Marketplace? Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Change My Location A copy of a notice from the examination body, school, college, university confirming the change of date. What to do?? Fire A report from the fire service and/or police. A doctor cannot be You or a member of Your family. means a requirement to move address imposed on. I'd be interested whether this is something the ACCC would be interested in. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Ticketek routinely mismanages ticket processing which should be simple. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. I paid the additional cost in checkout for refundable tickets. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Why does Ticketek Marketplace charge fees? No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. It's about $1500 and I have no idea what to do next. Any temporary relocation for work must be for a period of at least 3 months. Everybody else looks like a paedo. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. They do but its retarded. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. I am trying to buy tickets but it says unable to lock the ticket. Might be worth looking into? Absolutely appealing customer service!!!!! There is no customer service centre you can call, just an automated voice call telling you to email. There is no phone number, only an email which does not get answered. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Lost a baby recently? This meant that I had to sit & concert was standing room only. Any temporary relocation for work must be for a period of at least 3 months. What will a Marketplace ticket look like? Why is this company even allowed to operate?????? Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Youmade an unsuccessful request for annual leave for the date of theBooking. The best person in the world. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To apply for a Refund simply click on the link in your booking confirmation email, or click here. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Where You are the business owner or registered Director, or a member of Your family is. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. If they mean no-shows, then so be it. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Make a report to ACCC. Scalping 18. 2023 Trustpilot, Inc. All rights reserved. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. All Theatres and productions and sporting events should seek alternative partners. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. means the unforeseen change of the date of an examination that. Please also read the General Conditions of Refund. A police report confirming details of the theft. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. ProductReview.com.au has affiliate partnerships. We may consider other Emergency Circumstances at our discretion. Presented by: Three years after buying multiple tickets for a cancelled concert I still havent received a refund. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I But the thing is, they didn't. I find the app difficult to navigate.
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