HiPlease accept our sincere apologies for the negative experience you've had with truGym. Fantastic facilities. We use dedicated people and clever technology to safeguard our platform. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Your cars are not safe! I am very disappointed that you have emailed me as a new member. Your experience matters. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. When it comes to growing a business, reputation is everything. 0 star! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I asked for complaints procedure for head office and that was also denied. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. DEFINITELY AVOID TruGym and Harlands. Stockton On Tees - AVOID!! We use dedicated people and clever technology to safeguard our platform. False advertising! Once my payment went through I got an email saying that they are closed. Ive been at this gym for nearly 2 years. | Read 41-60 Reviews out of 265 And update your website!!!! Lovely gym with great facilities! Join the 269 people who've already contributed. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. No contract options, student memberships, corporate offers, or pay for the year up front. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. It goes against our guidelines to offer incentives for reviews. Our gyms come with either a sauna or steam room (some have both!) We also ensure all reviews are published without moderation. They now refuse to refund monies taken. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Companies can ask for reviews via automatic invitations. Published on: January 2, 2023. !Poor service. Head office failed to respond to emails! Staff come across rude and unapproachable. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Stockton On Tees - AVOID!! Do you agree with TruGym's TrustScore? Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. They've also had bad reports in the paper. Weights are all over the place. The floor is never cleaned properly and the water dispenser has mild on it. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. 2023 Trustpilot A/S. For example, you can easily set up automatic payments, so you're never late. !What a disgrace. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. They are young, inexperienced and basically don't want to be there. No matter how many times I try to contact them I never get a response. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. I was paying double on a different gym and was always having problems but this is miles better. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. This company doesnt care about its members, its purely about money for these people. Not a problem there are always teething problems. This is when we could get in the pool from February. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. This gym offers friendly staff with excellent personal trainers. Dreadful management of memberships Id avoid this company and invest elsewhere! I'm now in the process of seeking legal advice and so far it's looking positive. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. I have paid for a year's membership through GymFlex and have no idea how to get my money back. I choose at this time to cancel our memberships and truGym continued to take money from my account. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Save your money, go elsewhere. Your experience matters. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Complaining to TruGym is difficult. Date of experience: 10 November 2022. Trugym is just at the level that suits me. They definitely make it difficult to contact them through their website. Verification can help ensure real people write reviews about real companies. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. They put on load music then procede to shout over it. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Anyone can write a Trustpilot review. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 266 people who've already contributed. Correction: non-existent customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. These companies sure know how to work the direct debit magic to help themselves and rip of people. For businesses Categories Blog. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Joined for a month at the Keighley branch in August 2013. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. it's never the same amount and do not expect any sort of customer service! Im going to have To cancel direct debit. I've always felt so welcome at TruGym and enjoy making my daily trips. God forbid you request to leave is apparently impossible! this is extremely unprofessional. Verification can help ensure real people write reviews about real companies. Your experience matters. My contract expired and I cancelled my membership. It goes against our guidelines to offer incentives for reviews. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. I find I spend more time on looking for the weights I need and connectors rather than actually training! Companies can ask for reviews via automatic invitations. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. If you like swimming, prepare to be hugely disappointed! Staff are brilliant and very helpful. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. This week i have attended a tone class and a body pump, both were identicle. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The gym did not respond to my complaint. The Stockton site seems to be run on a shoestring. So far, an excellent option for a gym considering the membership prices are cheap. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Finally. No on-duty lifeguard (is this actually legal!!!). The trouble is they use crooks to process their member's payments. Join the 261 people who've already contributed. Huddersfield gym- horrible service, old gym equipment. Good luck TruGym you are going to need it! So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Trugym luton are refusing to refund me 200 of my hard earned cash! Join the 270 people who've already contributed. Great gym, always really clean. I've asked for head office details and the staff tell me they don't know it. Staff are really friendly but could be more helpful to newcomers. ?TruGym this is unlawful and action is being taken. Fuming to be honest. Here are 8 tips for writing great reviews. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Its hard to believe this is actually a trading company (for now!). Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Companies can ask for reviews via automatic invitations. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Find out how we combat fake reviews. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. This suggests to me that they know they are not up to date. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Verification can help ensure real people write reviews about real companies. Good equipment. Most of the equipment is very old and remains unfixed for long periods of time. Every message I had left was not responded to directly by the manager. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Absolutely shocking customer service. Top gym with great facilities and friendly staff that are always willing to provide support and advice. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Still waiting on a response to my request for a refund. Friendly environment for ladies only. The day before, my payment had been taken. Amazing staff who always smile when I'm swiping in and are always ready to help. We also ensure all reviews are published without moderation. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. How many stars would you give TruGym? BUILD A PERFECT RESUME. They now refuse to refund monies taken. How many stars would you give TruGym? because of this I was able to cancel my contract. The response by the manager was delayed and unprofessional. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. This was a friendly gym in Boston Lincolnshire. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Good luck TruGym you are going to need it! Join the 244 people who've already contributed. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. In the first instance contact your local gym. Like a sauna. We'll then contact Harlands on your behalf to get this resolved. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Here are 8 tips for writing great reviews. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Informed them that I was moving house and therefore cancelling my membership. Don't trust the staff at face value. The staff are always so friendly, helpful and encouraging when you need it the most. I joined truGym last week in Maidstone. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. How many stars would you give TruGym? I bought a membership 4 years ago. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. The company needs shutting down. Your experience matters. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! there are no fitness classes like totally shredded in the evening. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Totally disgusted with the service offered with no thought or effort of building a customer relationship. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Understandably very angry!! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Your cars are not safe! Completely recommend this gym for any women that are looking for a great gym for good value for money. If you want a real Les Mills class, or any customer service, go to another gym! Absolutely the poorest new customer relationships ever!! Pay a little bit more and go somewhere decent ! We also ensure all reviews are published without moderation. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. | Read 41-60 Reviews out of 258 My feed back is that if I could train at another gym early in the morning I would. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Poor customer service and conflicting information provided by staff! It was a great gym to start off my journey on becoming the best version of my self. The main reason that I joined is for the Les Mills Combat class. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. This company doesnt care about its members, its purely about money for these people. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. All rights reserved. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used.
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